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Terms and Conditions

“Groccy.com” is owned by Groccy World Pvt Ltd. (“GWPL”)has its registered office in Dwarka, operating office in Gurugram and planning to expand pan India in future. Groccy/Groccy.com (a unit of Groccy World Pvt. Ltd.) is Gurgaon based on-demand online grocery, premium vegetables & fruits delivery service.With around 5000 products and over a 1000 brands at one place, we provide you guaranteed 100% cashback*.

In Groccy, you will find all the products of you daily kitchen need. We provide you the most premium quality of farm fresh and handpicked guaranteed fresh vegetable and fruits. You may choose from the selective range of options in premium category available, exclusively packaged to maintain the quality and freshness of the product with our ‘Groccy Intact Packaging”(Hereinafter ‘GIP’)

We understand the need of today’s women hence we are providing ‘Groccy Exclusive Packages’ that suits your budget. We believe the savings you do is your investment so let us take care of your savings with 100% cashback*.

Nope! We don’t believe in time slots. So, whenever you order, wewill provide you guaranteed 90 minutes free delivery at your doorstep in the selected areas of Gurugram.

Trust us. We respect your privacy and your data is safe with us.

We would strongly recommended that you read and understand these ‘Terms and Condition’ carefully, as by accessing this site (hereinafter the “Groccy”), you agree to be bound by the same,the collection and use of your data by GWPL in the manner provided in this Privacy Policy, and acknowledge that it constitutes an agreement between you and GWPL (hereinafter the “End User Agreement”).

If you do not agree with this End User Agreement, you’re requested not use or access Groccy for any purpose whatsoever.

This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011. The End End User Agreementon Groccy.com may be updated from time to time by GWPL without notice. It is therefore strongly recommended that you review the End User Agreement, as available on Groccy.com, each time you access.

The term ‘you’,’user/users’, ‘visiter/visiters’ hereunder refer to the person visiting, accessing, browsing through and/or using the groccy.com at any point in time.
Should you have any clarifications regarding the Terms of Use, please do not hesitate to contact us at Info@groccy.com

Services overview

As part of the registration process on Groccy, GWPL may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

Services on Groccy are currently available to only select locations in Gurugram, and are subject to restrictions based on business hours and days.

Groccy is a platform for domestic consumers to transact with third party sellers, who have been granted access to Groccy to display and offer products for sale through the site, Groccy.com. GWPL therefore disclaims all warranties and liabilities associated with any products offered on Groccy.com.

Eligibility

Groccy is intended to be a platform for end-consumers desirous of purchasing product(s) for domestic self-consumption. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions.

If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited.

GWPL, in its sole discretion and without liability, reserves the right to terminate or refuse your registration, or refuse to permit use/access to Groccy, if:
(i) it is discovered or brought to notice that you do not conform to the eligibility criteria, or
(ii) GWPL has reason to believe (including through evaluating usage patterns) that the eligibility criteria are not met/are violated by you, or
(iii) May breach the terms of this End User Agreement.

Privacy Policy

Privacy Policy “Groccy” is a trademark of Groccy world Private Limited, a company incorporated under the Companies Act, 2013 with its corporate office at D1/34 A, Second Floor,Palam kunj, Palam extention sector 7 Dwarka GWPL respects your privacy and values the trust you place in it. Set out below is GWPL’s ‘Privacy Policy’ which details the manner in which information relating to you is collected, used and disclosed.

As a visitor / Customer of Groccy.com ‘Groccy.com’ you are advised to please read the Privacy Policy carefully. By accessing the services provided by Groccy.com you agree to the collection and use of your data by GWPL in the manner provided in this Privacy Policy.

What information is, or may be, collected form you?
As part of the registration process on Groccy.com, GWPL may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on Groccy.com you visit/access, the links you click on Groccy.com, the number of times you access the page and any such browsing information.

How do GWPL Collects the Information?
GWPL will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. Groccy.com may contain links to other Web sites. GWPL is not responsible for the privacy practices of such Web sites which it does not own, manage or control. GWPL use data collection devices such as “cookies” on certain pages of the to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”.We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the and you may be required to re-enter your password more frequently during a session.Additionally, you may encounter “cookies” or other similar devices on certain pages of that are placed by third parties. We do not control the use of cookies by third parties.Groccy.com and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Double Click cookie) together to inform, optimize, and serve ads based on someone's past visits to Groccy.com.

How is information used?
GWPL will use your personal information to provide personalized features to you on Groccy.com and to provide for promotional offers to you through Groccy.com and other channels. GWPL will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. GWPL will use this information to preserve transaction history as governed by existing law or policy. GWPL may also use the contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.
GWPL will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager. Information about Customers on an aggregate (exlcuding any information that may identify you specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of GWPL for the purpose of creating additional features on the website, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behavior and transactions.

With whom your information will be shared?
GWPL will not use your financial information for any purpose other than to complete a transaction with you. GWPL does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you've requested and such information is necessary to provide these products or services the information may be shared with GWPL’s business associates and partners. GWPL may, however, share consumer information on an aggregate with its partners or third parties where it deems necessary. In addition GWPL may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of Groccy.com’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

What Choice are available to you regarding collection, use and distribution of your information ?
To protect against the loss, misuse and alteration of the information under its control, GWPL has in place appropriate physical, electronic and managerial procedures. For example, GWPL servers are accessible only to authorized personnel and your information is shared with employees and authorised personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although GWPL will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that GWPL will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

How can you correct inaccuracies in the information ?
To correct or update any information you have provided, Groccy.com allows you to do it online. In the event of loss of access details you can send an e-mail to: support@groccy.com

Policy updates GWPL reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to Groccy.com.

Contact Information
Groccy World Private Limited
D-977,Office No 31, 2nd Floor,
PalamExtn.Sector 7, Dwarka,
New Delhi 110075

License & Site access

GWPL grants you a limited sub-license to access and make personal use of Groccy.com and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of GWPL.

This license does not include/permit any resale or commercial use of Groccy.com or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

Groccy.com or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of GWPL. You may not frame or utilize framing techniques to enclose any trademark, the concept, discounting/coupon scheme, logo, or other proprietary information (including images, text, page layout, or form) of Groccy.com or of GWPL and its affiliates without express written consent.

You may not use any meta tags or any other "hidden text" utilizing the name of Groccy, Groccy.com, Groccy world Pvt. Ltd. or GWPL or trademarks without the express written consent of GWPL. Any unauthorized use terminates the permission or license granted by GWPL

You shall not attempt to gain unauthorized access to any portion or feature of Groccy, or any other systems or networks connected to the Groccy or to any server, computer, network, or to any of the services offered on or through Groccy, by hacking, ‘password mining’ or any other illegitimate means.

You hereby agree and undertake not to host, display, upload, modify, publish, transmit, update or share any information :
1. belongs to another person and to which you do not have any right;
2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
3. harms minors in any way;
4. infringes any patent, trademark, copyright or other proprietary/intellectual property rights;
5. violates any law for the time being in force;
6. deceives or misleads the addressee about the origin of such messages communicates any information which is grossly offensive or menacing in nature;
7. impersonates another person;
8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
9. threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
10. is misleading or known to be false in any way

Any unauthorized use shall automatically terminate the permission or sub-license granted by GWPL.

Account & Registration Obligations

All users must register and login for placing orders on Groccy.com. You must keep your account and registration details current and correct for all communications related to your purchases from Groccy.

By agreeing to the Terms and Condition,you agree to receive promotional communication and newsletters from Groccy and its partners. You can opt out from such communication and/or newsletters either by, or by contacting the customer services team of Groccy and placing a request for the same.

As part of the registration process on Groccy, we may collect the following personally identifiable information about you, including but not limited to Name , email address, age, address mobile phone number and other contact details, demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on Groccy you visit/access, the links you click on Groccy, the number of times you access a particular page/feature and any such information. Information collected about you is subject to the Privacy Policy of GWPL, which is incorporated in these Term and condition by reference.

Pricing

Groccy strictly aims to ensure that prices of all products offered for sale are true and correct. However, from time to time, the prices of certain products may not be current or may be inaccurate on account of technical issues, typographical errors or incorrect product information provided to GWPL by third party seller. In each such case, notwithstanding anything to the contrary, GWPL reserves the right to cancel the order without any further liability.

Subject to the foregoing, the price mentioned at the time of ordering a product shall be the price charged at the time of delivery, provided that no product offered for sale on Groccywill be sold at a price higher than its MRP (Maximum Retail Price).

Coupons and Promo Codes

From time to time, GWPL may at its discretion offer extra Groccy promotional codes or coupons entitling you to encash the applicable value of such codes/coupons against purchases made on Groccy, except the package coupons you bought.

Unless specifically stated on the code or coupon, a promotional code or coupon shall expire at 12:00AM (inclusive of the issuance date) from the date of issuance endorsed thereon; At the time of using promotional codes and coupons for a purchase on Groccy, the payment mode “cash on delivery” shall not be available for making payments towards the order.

Groccy Exclusive Economy Package
Rs. 3,000 = Rs. 6,000.

(a) The customer gets Rs. 3000/- in his/her online wallet plus Rs. 1500/- in the form of VEG Coupons & Rs. 1500/- in the form of GRO Coupons.
(I) Veg coupons:-
4 Coupons of Rs. 100/- (Prefixed with VEG): VEG100A, VEG100B, VEG100C, VEG100D
3 Coupons of Rs. 200/- (Prefixed with VEG): VEG200A, VEG200B, VEG200C.
2 Coupons of Rs. 250/- (Prefixed with VEG): VEG250A, VEG250B.

(II) Gro Coupons:-
3 Coupons of Rs. 500/- (Prefixed with GRO): GRO500JAN, GRO500FEB, GRO500MAR.
Respectively as per the month of purchase.

(a) Every GRO coupon has a validity – the customer can redeem 1 coupon (maximum upto Rs. 500/-) within 30 days from the date of issue, unless it will expire. The start date and the end date will be calculated and stored. The GRO Coupons are not valid on Patanjali & Pet Care categories.

Coupon 1 (GRO500APR) – From 10th April to 09th May
Coupon 2 (GRO500MAY) – From 10th May to 09th June
Coupon 3 (GRO500JUN) – From 10th June to 09th July

One cannot use multiple GRO coupons in the same bill Only one coupon could be used in 1 month.

For a bill of Rs. 2000/- a GRO Coupon of Rs. 500/- could be used –This could only be used if one is buying Products from Grocery Category worth Rs. 2000/-

(b) The VEG Coupons will be valid for 90 days from the date of purchase. They can be used anytime within the stipulated time frame. One can use multiple coupons in the same bill. The coupon will be used upto 50% of the bill value (not less). For eg. For a bill of Rs. 200/- a VEG Coupons of Rs. 100/- could be used – but if you try using a VEG Coupon of Rs. 250/- it will not allow you to do so. This could only be used if one is buying Products from Fruits or Vegetables Category.

(c) A user can use all the 3 (Wallet, VEG Coupon and GRO Coupon) in the same bill.

(d) In a single bill if items are selected from different categories, Coupons will be applied as per the category only (not as per the total bill) – meaning VEG Coupon will be applied only for items in Vegetables or Fruit Category and GRO Coupon will be applied only for items in Grocery, Confectionery, Instant Food, Herbal & Ayurveda, Beverages, Household, Baby & Kids, Poultry, Meat & Sea Food, Beauty & Personal Care, Health Supplements, , Imported & Gourmet and Organic. The GRO Coupons are not valid on Patanjali & Pet Care categories.

(e)90 minutes delivery is not applicable on Patanjali and Pet Care Categories.

Groccy Exclusive Premium Package –
Rs. 6000 = Rs. 12000
(a) The customer gets Rs. 6000/- in his/her online wallet plus Rs. 3000/- in the form of VEG Coupons &Rs. 3000/- in the form of GRO Coupons.
(I) Veg coupons:-
8 Coupons of Rs. 100/- (Prefixed with VEG)
VEG100A, VEG100B, VEG100C, VEG100D, VEG100E, VEG100F, VEG100G, VEG100E.

6 Coupons of Rs. 200/- (Prefixed with VEG)
VEG200A, VEG200B, VEG200C, VEG200D, VEG200E, VEG200F.
4 Coupons of Rs. 250/- (Prefixed with VEG)
VEG250A, VEG250B, VEG250C, VEG250D.

(II) Gro Coupons:-
3 Coupons of Rs. 1000/- (Prefixed with GRO)
GRO1000JAN, GRO1000FEB, GRO1000MAR.
Respectively as per the month of purchase.

(a) Every GRO coupon has a validity – the customer can redeem 1 coupon (maximum upto Rs. 1000/-) within 30 days from the date of issue, unless it will expire. The start date and the end date will be calculated and stored. The GRO Coupons are not valid on Patanjali & Pet Care categories.

Coupon 1 (GRO1000APR) - From 10th April to 09th May

Coupon 2 (GRO1000MAY) - From 10th May to 09th June

Coupon 3 (GRO1000JUN) - From 10th June to 09th July

One cannot use multiple GRO coupons in the same bill only one coupon could be used in 1 month.
For a bill of Rs.4000/- a GRO Coupon of Rs.1000/- could be used. This could only be used if one is buying Products from Grocery Category worth Rs.4000/-

(b) The VEG Coupons will be valid for 90 days from the date of purchase. They can be used anytime within the stipulated time frame. One can use multiple coupons in the same bill. The coupon will be used upto 50% of the bill value (not less). For eg. For a bill of Rs. 200/- a VEG Coupons of Rs. 100/- could be used – but if you try using a VEG Coupon of Rs. 250/- it will not allow you to do so. This could only be used if one is buying Products from Fruits or Vegetables Category.

(c) A user can use all the 3 (Wallet, VEG Coupon and GRO Coupon) in the same bill.

(d) In a single bill if items are selected from different categories, Coupons will be applied as per the category only (not as per the total bill) – meaning VEG Coupon will be applied only for items in Vegetables or Fruit Category and GRO Coupon will be applied only for items in Grocery, Confectionery, Instant Food, Herbal & Ayurveda, Beverages, Household, Baby & Kids, Poultry, Meat & Sea Food, Beauty & Personal Care, Health Supplements, Imported & Gourmet and Organic. The GRO Coupons are not valid on Patanjali & Pet Care categories.

(e)90 minutes delivery is not applicable on Patanjali and Pet Care Categories.

Cashback

These terms and conditions relating to eligibility for Cashback shall be in addition to and not in substitution of or derogation to the terms and conditions governing the use/access of Groccy.

1. A user shall be entitled to cashback on a specific purchase/order of Groccy Exclusive Packagesas indicated at the time of checkout of the final order on Groccy.

2. No Cashback shall be available for orders which are cancelled. Any Cashback offered may be recovered by GWPL, without notice to the user, in such cases. Any Cashback offered for orders for which a refund claim is made, whether in part or in full, shall be adjusted to remove Cashback attributable to the extent of the order refunded. This condition shall apply strictly and notwithstanding the display of cashback on any specific item(s) listed on the Application as an item specific cashback.

3. Cashback shall mean the grant of credit for the amount of eligible cashback, shall be added to the users ‘VEG/GRO’ section of his/her ‘Groccy Wallet’ account, and shall in no event imply that the cashback shall be credited to a user’s bank account or card account or refunded in cash at any time. GroccyWallet is powered by “PayU money" and use thereof is subject to additional terms and conditions.

4. Cashback offers cannot be clubbed with any other offers and cannot be assigned/ transferred to any other person.

5. GWPL reserves the right to, without liability or prejudice to any of its other rights, at any time, without previous notice and from time to time, withdraw / suspend / amend / cancel the Cashback offers, and the terms applicable thereto.

6. Cashbacks will reflect in a yourGroccy Wallet account within 24-36 hours of conclusion of an eligible successful transaction Cashback credit available is usable only on the Application and no other platform, website, store or otherwise. For clarity, there is 90 days expiry/validity of the Cashback added in the Gofers Wallet.

7. You shall not hold GWPL or its group entities, or affiliates, their respective directors, officers, employees, agents, responsible for or liable for, any actions, claims, demands, losses, damages, costs, charges and expenses which a user claims to have suffered, sustained or incurred, or claims to suffer, sustain or incur, by way of and/or on account of any purchase made through the Application, whether with or without Cashback.

8. GWPL does not in any manner endorse or support or promote, in any specific manner, the purchase of products or undertaking of transactions inter alia which are subject to Cashbacks.

Any disputes arising relating to or connected with this offer shall be subject to the dispute resolution mechanics set out in the terms and conditions of use of the Groccy App.

Cancellations

As a user, you may cancel an order placed by you before the order enters the “Processing” stage. For any permitted cancellations, we will refund payments, if any, made by you under the relevant order within approximately 24-36 hours.

Orders may be cancelled by GWPL in any of the following cases:
(a) if it is suspected that a customer has undertaken a fraudulent transaction, or (b) if it is suspected that a customer has undertaken a transaction which does not conform to or violates these Terms and Condition/End User Agreement, or
(c) in case of unavailability of product(s), or
(d) for any reason outside the control of GWPL including natural calamity, causes for delivery related logistical difficulties.

For such cancellations, GWPL will refund the payment, if any, made by you under the relevant order within 48 hours. Further, while precautions are taken to ensure accuracy of product specifications, the details of a product as reflected on Groccy may be inaccurate due to technical issues, typographical errors or incorrect product information provided to GWPL by third party seller and in such an event you shall be notified as soon as such error comes to the notice of GWPL. In such event, GWPL reserves the right to cancel your order and grant credit/coupon for the value of the returned product. Such credit shall be available for use against a subsequent invoice for transactions on Groccy.

We maintain a list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.

Returns & Refunds

Groccy has a “no questions asked return and refund policy” which entitles all users who have purchased a product on Groccy.com to return/replace the product at the time of delivery if they are not satisfied with the quality of the product.

In case you are not available at delivery to check the quality of the product(s), you may raise a complaint within 12 hours of delivery.

To pass feedback to the merchants to improve the services, it is mandatory to share the images of the items which you were dis-satisfied with.

Subject to acceptance from the third-party seller of the product, GWPL may take the returned product back and grant credit/coupon in lieu of the value of the returned product. Such credit shall be available for use against a subsequent invoice for transactions on Groccy.

However, GWPL reserves the right of returns or refunds of the Products after the order has been accepted for delivery. Further, it is clarified that for electronic products, no returns shall be accepted unless the product seal is intact (i.e. not broken) and the original invoice issued by the relevant third party seller.

What are the timelines for refund?

Mode of Payment Refund Mode Refund Time
Credit Card Credit Card 4 working days
Net Banking Net Banking 4 working days
Debit Card Debit Card 4 working days
Gift Certificate / E-Voucher Gift Certificate / E-Voucher 10 working days
COD (Cash on Delivery) Demand Draft / Cheque 10 working days
Demand Draft / Cheque Demand Draft / Cheque 10 working days

However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. All the Refund will be processed through same/original mode. Please get in touch with your bank directly in case of any delays after the confirmation of refund by Groccy.com.

You Agree and Confirm

That in the event any product delivery is delayed or is returned from its destination on account of a mistake by you (e.g. providing the wrong name or address or other incorrect/misleading information), any additional costs incurred by GWPL for re-delivery of the product(s) shall be borne by you.

You agree to use the services provided by GWPL for lawful purposes only, and comply with all applicable laws and regulations while using / accessing and transacting on Groccy.

You will provide authentic and true information in all instances where any information is requested of you. GWPL reserves the right to confirm and validate the information and other details provided by you at any point of time. If at any time, the information provided by you is found to be false or inaccurate (wholly or partly), GWPL shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you.

You are accessing the services made available by GWPL and transacting at your sole risk and are using your best and prudent judgment before entering any transaction through Groccy.

Before placing an order, you acknowledged to have checked and reviewed the product description carefully and in sufficient detail. By placing an order on Groccy, you agree to be bound by the conditions of sale included in the item’s description without exception.

Notwithstanding the right of GWPL on cancellation of the order, any Product in the order may be replaced by GWPL in case of unavailability or for other reasons outside the control of GWPL, subject to you may refuse to accept such replacement/substitute product. For such cancellations, GWPL will refund the payment of the order/product, if any, made by you under the relevant order within 48 hours.

Disclaimers

You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgment before entering into any transactions. GWPL makes best efforts to display available products, including in respect of their colour, size, shape and appearance, as accurately as possible. However, the actual colour, size, shape and appearance may have variations from the depiction on your mobile/computer screen.

GWPL does not make any representation or warranties in respect of the products available on Groccy.com nor does GWPL implicitly or explicitly support or endorse the sale or purchase of any products on Groccy. GWPL accepts no liability for any error, inaccuracy or omission of third parties or for information/inputs received from third parties and provided to you through Groccy or otherwise.

You acknowledge and agree that GWPL shall not, at any time, have any right, title or interest to any product(s), which is subject to a bipartite sale and purchase contract between you and the relevant third party seller. GWPL does not have any control over the quality, failure to provide or any other aspect whatsoever of the product(s) and is not responsible for damages or delays on account of products which are out of stock, unavailable or back ordered.

Reviews, Feedback, Submissions

All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered on Groccy or otherwise disclosed, submitted or offered in connection with use of Groccy (collectively, the Comments) shall be and remain the property of GWPL. Such disclosure, submission or offer of any Comments shall constitute an assignment to GWPL of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, GWPL shall exclusively own all such rights, titles and interests in the Comments and shall not be limited in any way in its use, commercial or otherwise.

GWPL will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from any Comments, and publish, display and distribute any Comments submitted for any purpose whatsoever without restriction and without compensating the user in any way. GWPL is and shall be under no obligation to:
i. maintain any Comments in confidence; or
ii. pay compensation for any Comments; or
iii. respond to any Comments. You agree that any Comments submitted by you on Groccy will not violate the Terms and Condition or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you on Groccy will be or contain libellousor otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of ‘spam’. GWPL does reserve the right (but assumes no obligation) to monitor, edit and/or remove any Comments submitted on Groccy. You hereby grant GWPL the right to use names that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, responsible for the content of any Comments you make and you agree to indemnify GWPL and its affiliates against all claims, loss and liabilities resulting from any Comments you submit.

Further, any reliance placed on Comments available on Groccy from a third party shall be at your sole risk and expense.

Terms & Conditions for Groccy Premium Membership

This section sets out the legal terms and conditions applicable to Groccy Premium Membership. By subscription to Groccy Premium Membership, you accept and agree to abide by the below-set terms and conditions. These terms and conditions are in addition to, and not a substitute for the Terms of Use applicable generally to the use of Groccy (available at Groccy.com/terms), which shall also continue to apply to the use of Groccy. These terms and conditions, and the Terms of Use of Groccy should be read harmoniously.

Other Terms & Conditions

1. GWPL reserves the absolute right to accept or reject an application for Packages. In case of rejection, any fees already paid shall be refunded
2. The terms of the Groccy Exclusive Packages, and of the Terms and Condition for Groccy, may be varied from time to time at the discretion of GWPL.
3. Groccy Exclusive Packagesis non-transferable in nature, and may not be used by another person on your behalf.
4. You expressly consent to receiving marketing and promotional emails, text messages and other forms of communication relating to Groccy Exclusive Packages
5. GWPL shall not be liable for any damage or loss to you on account of orders placed or products sold through Groccy.
6. No liability in excess of the value of membership fee paid shall be attributable to GWPL.

Notwithstanding anything to the contrary, in no event shall GWPL be liable for any indirect, consequential, special, exemplary or punitive damages, or any damages for business interruption, lost profits, or lost revenue.

Copyright & Trademark

GWPL, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, images, content and other materials whichappear on Groccy.

Access to or use of Groccy does not confer and should not be considered as conferring upon anyone any license, sub-license to GWPL’s intellectual property rights. All rights, including copyright, in and to Groccy are owned by or licensed to GWPL. Any use of Groccy or its contents, including copying or storing it or them in whole or part is prohibited without the express prior written consent of GWPL.

You may not modify, distribute or re-post anything on Groccy for any purpose. The names and logos and all related product and service names, the concept, Discount methods, design marks and slogans are the trademarks/service marks of GWPL, its affiliates, its partners or its suppliers/service providers. All other marks are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on Groccy. Access to or use of Groccy does not authorize anyone to use any name, logo or mark in any manner. References on Groccy to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you after having express consent from third parties and do not in any way constitute or imply GWPL’s endorsement, sponsorship or recommendation of the third party, the information, its product or services.

GWPL is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access a link of any third-party websites, you do so entirely at your own risk and expense.

Wholesale Trading Terms

You acknowledge and agree that the terms and conditions set out on Groccy (including as contained herein – (Conditions-of-SupplyandWholesale Trade) are the terms and conditions applicable to any order placed by you on the App, unless a separate written instrument is executed in relation to a specified order to prevail over these Conditions of Contract

Objectionable Material

You understand that by using Groccy or any services provided on Groccy, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use Groccy and any service at your sole risk and that to the fullest extent permitted under applicable law, GWPL and its affiliates shall have no liability to you for any content that may be deemed offensive, indecent, or objectionable to you.

Indemnity

You agree to defend, indemnify and hold harmless GWPL, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon a breach of any warranty, representation or undertaking in this End User Agreement, or arising out of a violation of any applicable law (including but not limited in relation to intellectual property rights, payment of statutory dues and taxes, claims of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights). This clause shall survive the expiry or termination of this End User Agreement.

Limitation of Liability

The aggregate liability of GWPL, if any, that is established and ordered by a court of competent jurisdiction pursuant to a claim, shall in no event extend beyond refund of the money charged from a user for purchases made pursuant to an order under which such liability has arisen and been established.

It is acknowledged and agreed that notwithstanding anything to the contrary, GWPL shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, consequential or incidental losses or damages, including on grounds of loss of profit, loss of reputation or loss of business opportunities.

Termination

This End User Agreementis effective unless and until terminated, either by you or by GWPL. You may terminate this End User Agreementat any time, provided that you discontinue any further use of Groccy. GWPL may terminate this End User Agreementat any time and may do so immediately without notice, and accordingly deny you access to Groccy.

GWPL’s right to any comments and to be indemnified pursuant to the terms hereof, shall survive any termination of this User Agreement. Any such termination of the End User Agreements hall not cancel your obligation to pay for product(s) already ordered from Groccy or affect any liability that may have arisen under the End User Agreement prior to the date of termination.

Governing & Jurisdiction

The End User Agreement shall be governed by and construed in accordance with the laws of India, without giving effect to the principles of conflict of laws thereunder.

Any dispute or difference, whether on interpretation or otherwise, in respect of any terms hereof shall be referred to an independent arbitrator to be appointed by GWPL. Such arbitrator’s decision shall be final and binding on the parties. The arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996, as amended or replaced from time to time. The seat of arbitration shall be Delhi and the language of the arbitration shall be English.

Subject to the aforesaid, the Courts at Delhi shall have exclusive jurisdiction over any proceedings arising in respect of the User Agreement.

Grievance Policy

In accordance with Information Technology Act, 2000 and the Information Technology (Intermediaries Guidelines) Rules, 2011, the name and contact details of the Grievance Officer who can be contacted for any complaints or concerns pertaining to Groccy, including those pertaining to breach of the Terms of Use or and other polices are published as under.

Manoj Sharma
D-977,Office No 31, 2nd Floor,
PalamExtn.Sector 7, Dwarka,
New Delhi 110075